Hi, I’m Franklin.
UX Designer | Accessibility & AI‑Driven Interfaces
“From 0→1 to system-scale: I turn ambiguity into thoughtful digital products.”
As a designer, I highly value the ability to bring a user’s vision to life, which is very rewarding. I gain huge amount of satisfaction from seeing a piece of work from research to design, especially when it appears in the user hands. I believe the user-centered solutions are the most valuable future digital resources. I will keep learning knowledge and skills to design for everyone.
I’ve worked across healthcare, logistics, Entertainment, and eCommerce.— combining research, strategy, and collaboration to build simple, meaningful products.
Signature Work
Streamlined user search with an AI-driven, category-based experience that simplifies navigation and discovery.
Provided users with upfront clarity on healthcare expenses—ranging from routine visits to multi-step procedures.
Led a first-of-its-kind innovation in mental health triage, setting a new standard across the healthcare insurance sector.
Additional Key Projects
Designed a digital library interface that facilitates seamless content discovery and access for UX design team.
Here, you’ll see how we improved the quality of life update experience for members managing their health insurance payments.
An in-depth look at how Secure Nurse Chat empowers advocates to provide faster, smarter support through AI integration.